TERMS AND CONDITIONS OF USE​

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1. Introduction

This document establishes the Terms and Conditions for using the Herdade do Freixo website, accessible at www.enoturismoherdadedofreixo.com.
By using this website, the user fully accepts these Terms and Conditions. If you do not agree, you should immediately cease using the site.

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2. Entity Identification

Herdade do Freixo

Taxpayer ID / VAT Number: 509 849 172
Address: 7170–112 Freixo, Portugal
Email: freixo@herdadedofreixo.pt
Telephone: (+351) 266 094 830

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3. Purpose of the Website

The purpose of this website is to provide information about Herdade do Freixo, including its services, products, activities, visits, events, and contact details.

Herdade do Freixo reserves the right to update, change, or remove any content without prior notice.

4. Intellectual Property

All content on this website,text, images, videos, logos, trademarks, design, structure, and code is the property of Herdade do Freixo or duly authorized third parties.

Reproduction, distribution, modification, or use of the content for commercial purposes is prohibited without prior written authorization.

5. Use of the Website

The user agrees to use the site responsibly and not to engage in any actions that may:

• to impair the functioning of the website,

• to violate the rights of others,

• introduce viruses, malware, or any malicious code,

• Accessing private information or restricted areas without authorization.

Violation of these rules may result in civil or criminal liability.​

6. Information and Contents

Herdade do Freixo strives to ensure that all information provided is accurate and up-to-date. However, it does not guarantee the absence of errors or omissions and is not liable for damages resulting from the use of the information on this website.

7. Links to Third-Party Websites

The website may contain links to external pages.
Herdade do Freixo assumes no responsibility for the content, security, or privacy practices of those websites.

8. Personal Data Protection

The collection and processing of personal data follows the Privacy Policy available on the website.
The user has the right to access, rectify and delete their data, and may contact:
📧 freixo@herdadedofreixo.pt

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9. Responsibility

Herdade do Freixo does not guarantee that the website will function without interruptions, errors, or technical failures.
It is not responsible for damages resulting from:

• Website unavailability,

• Network failures,

• Unauthorized access,

• Viruses or other malicious software.

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10. Purchases, Reservations or Services

10.1. Accepted Payment Methods

A Herdade do Freixo disponibiliza diversos métodos de pagamento seguros para compras, reservas ou serviços realizados através do website, nomeadamente:

• MB Way

• Multibanco References

• Credit/Debit Card

• Stripe (certified platform for online payments)

• Apple Pay

All payments are processed through certified partners, following appropriate security protocols and data encryption.

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10.2. Payment Confirmation

The reservation, purchase, or service is only considered valid after effective payment confirmation.
The user will receive an email confirmation as soon as the payment is completed and validated.

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10.3. Transaction Security

Herdade do Freixo does not store complete payment card details or sensitive credentials.

All payments are processed in a secure environment via Stripe, Redunicre, Easypay, or another equivalent certified partner.

10.4. Cancellations

The user may request the cancellation of a reservation, purchase, or service in accordance with the rules below:

• Cancellations must be requested in writing to freixo@herdadedofreixo.pt.

• Cancellation is only considered valid after confirmation by Herdade do Freixo.

• Cancellations requested before processing or commencement of the service may be accepted without additional charges, unless otherwise indicated in the specific terms and conditions of the offer.

If you wish, I can customize this section with exact deadlines (e.g., cancellation up to 48 hours before the visit).​

10.5. Refunds

When applicable, the refund will be issued using the same payment method originally used by the customer.

The refund may occur in the following cases:

• Cancellation within the permitted timeframe, when applicable

• Unavailability of the product, service, or reserved date

• Proven technical error in the transaction

• Other reasons duly analyzed by Herdade do Freixo

Refund processing times may vary depending on the payment method, and can take between 3 and 14 business days, depending on the bank or payment processor.

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10.6. Payment Failures

If payment is not completed, the reservation or purchase will not be processed.
The user must repeat the payment or contact support through:
📧 freixo@herdadedofreixo.pt

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11. Changes to the Terms and Conditions

Herdade do Freixo may modify these Terms and Conditions at any time.
Changes will take effect upon publication on the website.

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12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.

Any dispute arising from the use of the website will be resolved in the Portuguese courts.

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13. Contacts

For any questions regarding these Terms and Conditions, please contact:

📧 freixo@herdadedofreixo.pt
📞 (+351) 266 094 830

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